Territorial Limits
Luxestirion operates exclusively within the geographical boundaries of the Hong Kong Special Administrative Region. This specialized focus ensures that our logistics network remains efficient and responsive to the local community. We do not facilitate international shipping or provide delivery services to locations outside of Hong Kong.
By utilizing this platform, individuals confirm that the provided delivery destination is within the supported regional limits. All operations are conducted in alignment with the Sale of Goods Ordinance and the Supply of Services (Implied Terms) Ordinance of Hong Kong, ensuring that our logistical commitments meet established legal standards for quality and performance.
Pricing Transparency
A primary objective of our service is to provide a clear and predictable shopping environment. Luxestirion maintains a firm commitment to transparency regarding all costs associated with your purchase.
There are no shipping fees, handling charges, or hidden expenses applied to any order. The price displayed at the final stage of the digital checkout represents the total amount required for the transaction.
This approach ensures that users can finalize their selections with full knowledge of the billing requirements, free from unexpected additions during the transit process.
Payment on Delivery
To enhance the convenience of the shopping journey, we utilize a Cash on Delivery (COD) model for all transactions. Under this protocol, the full payment is collected manually at the customer's doorstep at the moment of physical arrival.
This system allows for a secure exchange where the transaction is completed only when the package reaches the intended recipient. We recommend that individuals have the exact amount ready for the logistics personnel to ensure a professional and seamless handover.
Since no digital payment details are processed through the website, this method provides an added layer of privacy and security for our users.
Dispatch Definition
The lifecycle of an order is divided into two distinct phases to maintain operational clarity. The first phase is the processing period, which takes exactly one business day. During this time, the internal team prepares the items for shipment. Order cancellation is only possible during this specific window while the goods remain within our facility.
The second phase begins once the package is dispatched and handed over to our logistics partners. At this point, the order is considered "in transit," and the cancellation window is officially closed. From this dispatch moment, the delivery timeline spans an additional two to three business days.
Because the logistics chain is activated upon dispatch, the delivery must be completed as scheduled. Users are encouraged to ensure they are fully committed to their purchase before the dispatch milestone is reached.
Regulatory Adherence and Support
All shipping activities are managed with strict adherence to the Personal Data (Privacy) Ordinance (PDPO) concerning the handling of delivery information. For any questions regarding the movement of goods or specific delivery status, the support team is available from 10:00 AM to 5:00 PM HKT, Monday through Friday.
Inquiries can be directed to contact@luxestirion.com. We strive to provide a reliable and professional logistics experience that upholds the integrity of our brand and the satisfaction of our users in Hong Kong.
Email: contact@luxestirion.com
Operating Hours: 10:00 AM to 5:00 PM HKT
Availability: Monday to Friday (Excluding Public Holidays)